Last updated: 16 May 2025
I know, this is the boring stuff. And, yes, I’m pretty chill and easy to get along with. But, it’s important for me to articulate how I do business, just so we’re on the same page. And, of course, I have to include the standard disclaimer that these policies are subject to change at any time and without notice. If you have any questions or concerns, then please don’t hesitate to contact me.
Project Orders and Processes
- New clients who haven’t worked with me before should complete my discovery call request form. This will help me determine if we’re a good fit for each other. After our discovery call, if we both decide that we want to move forward, then I will ask you to submit a creative brief. I will reply to the creative brief with a quote, deposit invoice, contract, and timeline. If you want to proceed, then please digitally sign the contract and pay the invoice and then I’ll start working on your project. If I don’t receive the signed contract and deposit payment within seven calendar days (except under special circumstances), then I will assume the project is cancelled and will remove it from my calendar. If I cancel your slot and then you change your mind and want to proceed, then please email me and I’ll rebook you.
- Current clients who are requesting work similar to work that I’ve performed for them in the past can go ahead and submit a creative brief. Current clients who are requesting work different to work that I’ve performed for them in the past and/or work that requires detailed discussion are encouraged to start by sending me an email; if we decide to move forward, then I will request a creative brief. I will reply to the creative brief with a quote, deposit invoice, contract, and timeline. If you want to proceed, then please digitally sign the contract and pay the invoice and then I’ll start working on your project. If I don’t receive the signed contract and deposit payment within seven calendar days (except under special circumstances), then I will assume the project is cancelled and will remove it from my calendar. If I cancel your slot and then you change your mind and want to proceed, then please email me and I’ll rebook you.
- Work beyond the scope of the creative brief will incur additional charges (if I agree to perform the work). I may or may not be able to extend the scope of a project, but I’ll try to do so if I can.
- Under normal circumstances, clients are asked to please provide me with only one contact person per project.
- I will provide completion timelines to clients when I respond to the creative brief. If extraordinary circumstances prevent me from meeting those deadlines, then I will reach out to the designated project contact person. We can then either decide to reschedule the project or the client is welcome to cancel the project without financial penalty.
- Completed projects will be sent to the designated project contact person via email. I can usually accommodate other reasonable online submission methods on request.
- Completed projects will be provided in .docx format and simply formatted in 12 pt Times New Roman font. I can potentially provide other simple formats on request, but I cannot provide document design, web design, or graphic design services.
Billing and Payment
- All orders (with the exception of additional revisions, retainers, and other special cases) will be billed on a per-project basis.
- My rates are based on the fee ranges in the annual Copywriting Pricing Guide published by the American Writers & Artists Institute.
- 50% of the project fee is due up front. If this deposit is not received from the client within seven calendar days after I send the invoice (except under special circumstances), then I will consider the project cancelled and will remove it from my calendar.
- The remaining 50% of the project fee is due upon completion of the project. Regarding timeline, the invoice will be sent either (a) once the deadline to request complimentary minor revisions passes or (b) once the complimentary minor revisions are completed. Once the invoice is sent, payment will be due in fourteen calendar days. A late fee of 5% per calendar month will be charged for unpaid accounts.
- Invoices will be sent to the designated project contact person via email. Invoices will include a payment link where payments can be submitted electronically through Stripe. Accepted payment methods are: pre-authorized debit (Canadian clients only), Visa, Mastercard, American Express, Discover, Diners Club, Google Pay, Apple Pay, and cheque.
Revisions
- All projects will include up to two rounds of minor revisions. While “minor” is difficult to define, I am referring to small tweaks that do not fundamentally alter the content. I’m a reasonable person, but I reserve the right to determine whether the requested revisions are “minor” or “major.”
- The deadline to request the first round of complimentary minor revisions will be seven calendar days after I submit the completed project. The deadline to request the second round of complimentary minor revisions will be seven calendar days after I submit the completed first round of revisions.
- Additional rounds of minor revisions will be provided (if I am able and if my schedule allows) and billed at an hourly rate of $100 CAD per hour (invoiced separately).
- Minor revisions can be requested using the Microsoft Word “track changes” feature or another similar method. Whichever method you choose, please ensure the requested revisions are clearly indicated and unambiguous.
- Under normal circumstances, minor revisions will be completed within forty-eight business hours. However, I reserve the right to inform clients that revisions may take slightly longer, depending on my schedule and other circumstances.
- Major revisions will be considered new projects and will therefore require the submission of a new creative brief and will be billed accordingly. As with any new project, I’ll provide a quote, deposit invoice, contract, and timeline.
Project Cancellations
- If the client chooses to cancel the project prior to the project’s completion, then I will keep all work-in-progress and I will retain the client’s non-refundable deposit as a cancellation fee.
- If extraordinary circumstances force me to cancel the project prior to the project’s completion, then I will keep all work-in-progress and I will refund the client’s non-refundable deposit.
- Terminations for retainers will be negotiated separately and specified in the retainer contract.
Right to Refuse Work
- I reserve the right to refuse any work for any reason or without any reason at all.